Routing & Auto Mode

How the Universal Router sends your messages to the right agent.

When you send a message in Chat, the Universal Router decides which agent should handle it. This happens automatically, but you have full control over the process.

Auto mode (default)

When Auto is selected in the chat input, the router uses a multi-tier system:

If you've manually selected a specific agent from the dropdown, the message goes directly to that agent. No routing logic runs.

Selecting a specific agent

Click the Auto dropdown in the chat input to see all available agents. Select one to bypass routing entirely.

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Selecting a specific agent is useful when you know exactly who you want to talk to, or when you're testing a new agent's responses.

Routing corrections

If the router picks the wrong agent, you can correct it. The system learns from corrections and improves over time.

When you notice a response came from the wrong agent:

  1. The response header shows which agent handled it

  2. Use the correction mechanism to reassign

  3. Future similar messages will route correctly

Tips

  • New agents take a few interactions to get into the routing cache. Be patient.

  • Specific keywords in agent descriptions help the rule-based tier match faster.

  • Semantic routing works better when agents have detailed, distinct descriptions.

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